Case Success: How We Reinstated an Amazon Seller Account Suspended for Linked Account Violation

Client Background

On November 11, 2024, our client’s Amazon seller account was unexpectedly deactivated due to a linked account violation. The issue stemmed from her husband’s account, which had been deactivated just a few days earlier on November 8, 2024 — under allegations of selling counterfeit products.

However, there was a critical issue: the products they sold were 100% legitimate, and the suspension was based on an incorrect assumption.

The main challenge? The invoices and authorization letters for the products were issued under the wife’s name, not the husband’s. This meant that Amazon did not accept the documents as valid proof to reinstate his account. Before reaching out to us, the client had already tried appealing on their own by submitting these documents, but Amazon rejected the appeal and did not accept the provided documents.

With their business at risk and inventory stuck in FBA, the client turned to the Mr. Jeff team for expert assistance.

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Our Solution

Step 1: Attempt to Reinstate the Wife’s Account

Our first approach was to restore the wife’s account. Since her documents were already available and properly issued, we assumed this would be the faster route. However, despite multiple strategic appeals, Amazon continued rejecting our requests.

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Step 2: Shifting the Strategy

Recognizing that Amazon was unwilling to reinstate the wife’s account first, we decided to refocus on the husband's account, which had initially triggered the violation.

• We crafted a highly detailed appeal, carefully explaining the relationship between the accounts and how the husband’s business was legitimate.
• We connected the existing documentation to his account, ensuring that Amazon had a clear view of the case.
• We submitted the first appeal on January 21, 2025. Unfortunately, Amazon did not respond.
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Step 3: Strengthening the Appeal

After receiving no response, we didn’t stop there. On January 28, 2025, we escalated the case with a stronger, more detailed appeal, including:
✔️ Additional evidence linking the business to the husband’s account
✔️ A more structured explanation of the legitimacy of their products
✔️ A clear breakdown of why the suspension was unjustified

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Step 4: Success! Both Accounts Reinstated

Finally, on January 30, 2025, Amazon reinstated the husband’s account!

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With this breakthrough, we immediately submitted a new appeal for the wife’s account, citing the reinstatement of the original flagged account. Within five minutes, Amazon reactivated her account as well ✅

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Results

✅ Both accounts reinstated
✅ Inventory saved from FBA removal
✅ Business fully restored

Our client was able to resume selling on Amazon without losing their inventory or experiencing further delays.

Delighted with the outcome, the client shared a detailed testimonial about their experience of reinstating their Amazon account on Trustpilot.

🔗 Check out their review here: Reviews on Trustpilot

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Key Takeaways: Why Expert Help Matters

• Amazon’s system is rigid, but a strategic approach can win cases. Without proper guidance, the client’s appeals kept getting rejected. Our expertise allowed us to shift strategies effectively and get results.
• Persistence is key. A single appeal rarely works. Our ability to craft stronger follow-ups ensured success.
• Reinstating one account can help reinstate the other. By focusing on the primary flagged account first, we accelerated the process for the second one.

🚀 Facing an Amazon suspension? Don't let it put your business at risk.

Our team specializes in getting accounts reinstated quickly and efficiently. Contact us today to protect your business!

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