Amazon strictly enforces its "one account per seller" policy to maintain the integrity of its marketplace. A related account suspension occurs when Amazon identifies connections between multiple seller accounts, which may violate this rule. These connections are typically flagged by Amazon's sophisticated algorithms, detecting shared IP addresses, devices, payment methods, or personal details.
Amazon’s goal is to prevent practices like bypassing restrictions or manipulating the platform. However, legitimate sellers can also face suspensions due to accidental overlaps or false positives flagged by Amazon’s AI or manual review.
Amazon uses various factors to link accounts, including:
Not all linked accounts indicate violations. Sometimes, accounts are mistakenly flagged due to overlapping data.
Yes, third-party sellers are allowed to operate multiple accounts on the Amazon Marketplace, but strict rules apply. Sellers must provide a legitimate business justification for managing more than one account. For instance:
Each account must function as an independent entity. This includes having its own LLC, dedicated bank account, and unique credit card. Additionally, financial operations between accounts should remain completely separate to comply with Amazon’s policies.
Facing an Amazon account suspension due to linked accounts can feel overwhelming, but with a well-structured approach, reinstatement is possible. Having worked with numerous clients in similar situations, we’ve identified common patterns in such cases:
By understanding these scenarios and addressing the specific issues in your appeal, you can significantly improve your chances of reinstating your Amazon account. Transparency, compliance, and a well-crafted Plan of Action are key to resolving linked account suspensions.
Begin by carefully reading the suspension notice from Amazon. Understand the reason for the suspension, as the notice often includes details about the linked accounts that triggered the action. Avoid making impulsive decisions, such as creating a new account, as this can escalate the issue further.
Amazon doesn’t always specify which accounts are linked, so it’s crucial to conduct your own investigation. Check for any Amazon accounts you have access to—whether personal, business-related, or managed by others on shared devices or networks. Look for potential overlaps in IP addresses, billing details, or login locations that might have caused the linkage.
Collect all relevant documents to prove your account’s legitimacy and independence. This might include business licenses, tax forms, invoices, and any other paperwork that differentiates your business from the potentially linked accounts. If you suspect the linkage is an error, gather evidence such as unique IP addresses, separate business addresses, or distinct payment methods.
When writing your appeal, be concise, professional, and transparent. Start by acknowledging the suspension and demonstrating your understanding of Amazon’s concerns. Then, detail the findings from your investigation and highlight the steps you’ve taken to ensure your account’s independence. Attach all necessary documentation and politely request the reinstatement of your account.
After thoroughly reviewing your appeal and attaching the supporting documents, submit it through Amazon Seller Central’s appropriate channels. Avoid repeatedly contacting Amazon while waiting for a response, as this can slow down the process. Instead, focus on ensuring your operations align with Amazon’s policies to prevent future issues.
If you don’t receive a response or if your appeal is denied, be persistent yet patient. Submit a follow-up with any additional information that might clarify your situation. Sometimes refining your appeal can make a significant difference.
Use this experience as an opportunity to evaluate and strengthen your business operations. Implement measures to avoid future account linkages, such as using dedicated devices, ensuring unique business details, and regularly auditing your account activity. Proactive steps can protect your account and minimize the risk of future suspensions.
If you’re already facing a linked account suspension and don’t know where to start, don’t worry — we’re here to help. Contact the Amazon account suspension experts at Mr. Jeff by filling out the contact form and take the first step toward reinstating your account. You won’t have to navigate this challenging process on your own. With our expertise, reinstating your Amazon Seller account will be significantly easier and more efficient. Let us help you get back to business with confidence.
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