Imagine waking up to an email from Amazon telling you that your seller account has been deactivated for being linked to another suspended account — one you didn’t even know existed. This nightmare scenario happened to one of our clients. Confused and frustrated, the seller turned to the Mr. Jeff team for help.
This wasn’t a simple case, so we assigned our top expert, Rick, to handle it. What follows is a step-by-step breakdown of how Rick and our team uncovered the real issue, demonstrated the seller’s innocence, and successfully reinstated the account.
Our client contacted us after their Amazon US seller account was suddenly shut down. According to Amazon, the account was linked to another account that had been involved in illegal activity. The client was completely puzzled — he had only one Amazon account and no idea how it could be connected to anything suspicious.
Rick immediately scheduled a call with the client to better understand the situation. During the conversation, we carefully reviewed the account history and recent actions to identify what may have triggered the suspension.
After investigating the situation, we discovered that the actual issue originated from an automatically created UK marketplace account, which had been set up when the client enrolled in Amazon Global Selling. That UK account was later deactivated following a failed video verification attempt.
During the verification call, Amazon requested confirmation of a phone number that was no longer in use. The client, unaware that this outdated number was still linked to the account, was unable to verify it. Following the failed verification, Amazon flagged the UK account and wrongly labeled it as being involved in illegal activity. This triggered a suspension of the client’s US account as well.
Once we identified the cause, Rick prepared and submitted a detailed appeal directly through Seller Central. In the appeal, we clearly explained:
Despite the clarity of our appeal, the response from Amazon was generic, and the account remained suspended.
Next, we escalated the case by filing a formal complaint with the Better Business Bureau (BBB). This helped draw external attention to the issue and forced Amazon to take a closer look at the account history.
While we received a more personalized response through this channel, it still didn’t result in reinstatement.
With the standard routes exhausted, we activated the final step in our reinstatement strategy: escalation to Amazon executives. Rick drafted a concise and fact-based letter directly addressing Amazon’s leadership. The letter outlined:
We followed up with several letters, which helped push the case through Amazon’s upper review layers. This time, Amazon conducted a deeper investigation.
Thanks to our structured approach and Rick’s persistence, Amazon confirmed that the client’s US seller account had not been involved in any illegal activity. The account was fully reinstated, and all violations were removed.
The client was extremely relieved to have their business back on track and left us a positive review on Trustpilot, highlighting the professionalism, speed, and transparency of our support throughout the process.
This case is a perfect example of how sellers can get caught up in complex, automated systems—even when they’ve done nothing wrong. A failed verification on a marketplace you didn’t even know you had can bring your entire business to a halt.
But with the right help, there’s always a way back. At Mr. Jeff, we don’t just write appeals—we investigate, strategize, and fight for our clients until their accounts are reinstated.
We use a Multi-Level Approach to account reinstatement: starting with detailed internal appeals, moving to external escalations, and finishing with direct communication to Amazon executives when necessary. This structured process gives our clients the best possible chance of success.
If you’re facing a suspension and don’t know where to turn, we’re here to help.
🚀 Why choose Mr Jeff?
✔️ Former Amazon Seller Performance team members on staff
✔️ 500+ successful reinstatements and counting
✔️ Custom-tailored appeal letters written specifically for your case
✔️ A dedicated account manager supporting you every step of the way
✔️ Unlimited revisions until your account is back
✔️ Full-service support at an affordable rate
Contact us now and get a Free Consultation with a top Amazon reinstatement expert!
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