Amazon Performance Metrics Violations

Q: What is Amazon Performance Metrics suspension?

Performance Metrics suspension occurs when Amazon detects poor customer service performance such as high Order Defect Rate (ODR), late shipment rate, high return rate, or excessive customer complaints. These violations trigger automated enforcement to protect customer experience.

Q: How long does Performance Metrics reinstatement take?

With our multi-level escalation protocol, most performance metrics cases are resolved within 3-5 weeks. Complex cases requiring BBB escalation typically take 4-6 weeks.

Q: How many Performance Metrics cases have you resolved?

We've successfully reinstated 180+ accounts with performance metrics suspensions since 2021. We specialize in root cause analysis, operational improvements, and BBB escalation when standard appeals fail.

Suspended for poor account health metrics? We specialize in reinstating accounts banned for High ODR, late shipments, high return rates, and customer complaints. 4 performance violation types covered.

All Performance Ban Types

Click on any ban type to see detailed information, case studies, and our resolution approach.

High ODR Suspension

Order Defect Rate exceeds Amazon's 1% threshold due to negative feedback, A-to-Z claims, or chargebacks.
Difficulty: Moderate
High Return Rate

Excessive product returns indicating quality issues, inaccurate listings, or customer dissatisfaction.
Difficulty: Moderate
Late Shipment Rate (LSR)

Late Shipment Rate exceeds 4% threshold, indicating consistent delays in order fulfillment.
Difficulty: Easy
Customer Complaints

High volume of customer complaints about product quality, shipping, or customer service.
Difficulty: Moderate

Why Amazon Performance Violations are Serious

Metrics-Based Automatic Suspension

Performance violations trigger automatic suspension when metrics exceed thresholds. ODR > 1%, LSR > 4%, or excessive returns = immediate account freeze.

Root Cause Analysis Required

Amazon demands detailed root cause analysis proving you've identified and fixed systemic issues. Generic promises to "improve" get rejected instantly.

Operational Changes Must Be Proven

You must provide concrete evidence of operational improvements: new suppliers, updated processes, quality control systems. Vague action plans fail.

Amazon Account Suspended for Performance Issues?

We've reinstated 100+ performance metric accounts since 2021. Covering all 4 performance violation types. Get expert help before your appeal gets rejected.

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Frequently Asked Questions

What is Amazon performance metrics suspension?

Performance metrics suspension occurs when your account health metrics exceed Amazon's thresholds: Order Defect Rate (ODR) above 1%, Late Shipment Rate (LSR) above 4%, high return rates, or excessive customer complaints. Amazon's automated system triggers immediate suspension when these thresholds are breached.

How long does performance metrics reinstatement take?

Reinstatement timelines vary based on Amazon's review process and the complexity of operational improvements required. Simple process fixes may be resolved quickly, while systemic quality issues requiring supplier changes take longer. We cannot guarantee specific timelines as Amazon controls the review process.

How many performance metrics cases have you resolved?

We've successfully reinstated numerous accounts with performance metrics violations since 2021. We specialize in root cause analysis, operational improvement documentation, supplier verification, and multi-level escalation when standard appeals fail.